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FAQ

Factory reset​

  1. Press Source on the remote control to switch to an external input such as HDMI or DVI
  2. Turn off the screen using the remote control
  3. On the remote control, press 1 8 2 POWER
  4. The screen should power on and display a service menu
  5. Select Options
  6. Select Factory reset and confirm

Not able to enter URL, only hostname​

The screen is not configured to use the URL launcher.

  1. Press Source on the remote control to switch to an external input such as HDMI or DVI
  2. Press Menu
  3. Select System
  4. Select Play via
  5. Change to LFD Launcher or Custom App

Change URL after installation​

SSSP4-7 (Tizen)​

  1. Press Home on the remote
  2. Select URL Launcher Settings
  3. Select Install Web App
  4. Enter the URL (using small letters only) and select Done

SSSP2-3​

  1. Press Home on the remote
  2. Select Change URL
  3. Select Install Web App
  4. Enter the URL and select Done

SSSP1​

Please see installation guide

Firmware​

We provide the most common firmware updates and instructions at Partner Downloads – Samsung

For other needs, please contact Samsung Display Solutions.

What browser does my screen have?​

Model yearSSSP versionOperating systemWeb engineVersion
202311.0Tizen 7.0Chromium94
202210.0Tizen 6.5Chromium85
20197.0Tizen 5.0Chromium63
20186.0Tizen 4.0Chromium56
20175.0Tizen 3.0Chromium47
20164.0Tizen 2.4Webkit~27